Frequently Asked Questions

We have collected answers to the most popular questions for you in one place

We have no restrictions on the number of uploaded models.

Depending on the selected tariff, there are restrictions on the maximum size of one 3D-model.

Our service supports the following formats: glb, glb, usdz, fbx, stl, obj, 3ds, 3dm, 3mf, dxf, iges, igs, step, stp, brep, ifc, dae, kmz. If you have a model of a different format, write to us in support. We recommend using the modern glb format.

Yes. Our platform is suitable for any site where you can insert your HTML-code, including for the website builder. In the Tilda, you need to use the Zero-block for this. Watch a video tutorial on how to do this using the Tilda example.

  • Request them according to our instructions from the manufacturers or from those who provided you with static renderers
  • Order from us or our partners by writing to support

Write to us in support, we will definitely help.

In this case, you will switch to a free plan. All your 3D-models will remain unchanged, but your users will be limited to viewing models for 1 minute.

We have the offer agreement in force, which comes into force automatically after paying for the subscription. No additional agreement is required.

We have 4 tariffs for different tasks:

  • Start is suitable for implementing 3D-product views, where they do not need to be demonstrated in the outside world and the size of the models does not exceed 10 MB.
  • Basic was created to implement 3D-reviews of products with the possibility of fitting them in a real environment
  • Configurator is necessary to create 3D-configurators that allow customers to receive their own product options (for example, to change colors and equipment)
  • Premium is chosen when 3D-widget branding is required, the introduction of a large number of 3D-reviews or configurators, as well as when using the Smart AR

Photo 360 – a set of photos of a product that allows you to view it along one axis of rotation. Interactive

3D-review – viewing a 3D-model of a product that is realistic and close to photographs. It allows you to view the product from any angle, change the colors and configuration. At the same time, the buyer can visually assemble his own version of the product and see its total cost.

The cost of making a 3D-model depends on the complexity of the item itself. On average, this is 2000 rubles. for 1 model. The price may be noticeably lower if you need to produce several 3D-models of the same type at once.